Our Service Promise

You’re not just a number to us.

We know how important your mortgage is to you. Our service promise gives you real actions that you can expect from us. Kind of like a Gentleman’s contract.

Covered By Our Service Promise:

  • We give you regular updates on your application, and keep you in the know. Nothing worse than being in the dark!
  • We actually answer our phones, or at the very least call you back promptly!
  • We explain things to you in easy to understand terms. We aren’t satisfied if you don’t understand why we’re doing what we’re doing.
  • We will always discuss your options with you – we won’t make executive decisions without your approval!
  • We will keep you well informed on when you’re approved, what documents you’ll need, and how to get them.

We’re confident that you’ll have the best possible experience with us, and you’ll see pretty quickly why we’re different from the rest. Now that you know about our service promise, make sure to check out our Strategy page and Putting It In Action pages, where you’ll learn about the steps we take for each and every client.

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FICOM license number: 145716.